Term and Conditions
- PASSPORT
- PLEASE NOTE – you will not be allowed into the country if your passport is valid for less than six months. It is really important because there have been clients in the past that have not been able to enter through the Denpasar airport because of the passport expiry date is less than six months.
- RATES : All rates are quoted in USD dollars .
- CHANGES OF BOOKINGS
- A USD50.00 administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases.
- SERVICE INCLUDE
- Our properties are fully equipped with bed linens, towels, cooking utensil etc. Item such as toilet paper, soap and drinking water are supplied at the villa. Gratuities for house hold staff shall be left to guest’s discretion.
- SEASONS
- Low Season: Jan 09 - June 30 (Except Easter week and Chinese New year)
- High Season: Chinese new year, Easter week, July 01 - July 31, Sept 01 - Sept 15.
- Peak Season: Aug 01 - Aug 31 and Dec 20 - Jan 08
- EVENT AND PARTY
- The majority of villas have rules governing their usage for events and parties and oftentimes a surcharge of up to the equivalent of a night’s rental price is applicable, in addition to a local community or ‘Banjar’ fee. Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa.
Please be aware that the majority of villa owners will not accept a booking involving a function without prior confirmation that a function coordinator has been employed.
If you are planning to hold an event such as a wedding or any large congregation of people at your villa it would be best to bring this to the agent’s attention as soon as possible. The agent can recommend a suitable coordinator where required.
- PROVISIONS, SERVICES AND STAFF
- All villas we represent have a minimum of two domestic household staff. All our properties are fully equipped with bed linens, towels, cooking utensils etc. It is provided complimentary airport pickups / drop offs for our guests
- PAYMENT ACCEPTED
- Accepted payment by credit card (Visa Card and MasterCard only) with 3.50 % surcharge for administration fee. Clients will need to send a guarantee letter by FAX to authorize us to debit such amount on the card, together with the copy of its both sides. It must be processed in Indonesian Rupiahs by law and will be converted at the prevailing bank-selling rate for USD dollars, Payments :
- 50% of the rental amount must be received by CV. KERY within two (2) working days after confirmation of reservation has been given
- In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.
- Final payment is required at least 45 days prior to arrival for Low Season and 60 days for High/Peak Season bookings. Payment must be received promptly in order to guarantee your reservation.
- Payments by Traveller’s Cheques or personal cheques, will not be accepted.
- PAYMENTS OPTIONS ARE:
- Telex Transfer – All charges incurred for Telex Transfer transactions will be borne by the client.
- Credit Card – All payments made by credit card will be subject to a 3,5% additional charge.
- Paypal - quick and secure online payment system will be subject to a 5% additional charge.
- CANCELLATIONS
- Notice of cancellation must be received by CV. KERY in writing by email or email at least 61 days prior to arrival for Low Season, 91 days prior to arrival for High Season and Peak Season bookings
- Deposit will be refunded in full less US$ 1.000.00 OR 30% of monies received (whichever is greater), if the booking is cancelled 61 days or more prior to arrival (91 days for Christmas/New Year bookings).
- In the event a reservation is cancelled less than 61 days prior to arrival the deposit will be forfeited.
- Final Payments are non-refundable
- Be aware that security deposits are required for some villas. If required, a deposit will requested by the villa Manager upon arrival and will be refunded in full on day of departure, unless damages/repairs need to be performed, in which case refunds will be made by Cash or transfer, less cost of damages.
- TRAVEL INSURANCE
- With potential medical, liability, cancellation risks involved in holidays, travel insurance is important, as deposits and rental payments are not refundable after a reservation has been confirmed. We highly recommend to buy an all-inclusive travel insurance package which covers all your expenses if you need to cancel your holiday due to personal reasons or a world event.
- Check-out Time
- Check-out time is 11 AM and Check-in after 14:00 hours
- Day use up to 6 PM at half day rental charges
- Day use up to 11 PM at one night rental charges
- AIRPORT TRANSFER
- Round trip airport transfer are free of charge 1 time transfer in and 1 time transfer out.
- Multiple transfer is additional charge at USD 20 / car / way
- DAMAGE AND LOSSES
- Clients are responsible for leaving the property and its contents in good order and in a clean condition. The client is to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if clients or any member of the client’s party causes excessive damage or nuisance or engages in any unlawful activity.
- CV. KERY shall not be liable to the client or to any other occupier or guest on the property for any injury, sickness, loss, damage, additional expense or inconvenience caused and will not accept responsibility for any loss or damage to personal belongings.
- CV. KERY will not accept responsibility for any delay, additional expense or inconvenience which may be cause directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.
- Numbers in Party and Suitability
- The numbers of persons occupying a property must not exceed the maximum number stated in the property description unless by prior arrangement. Villa Concierge Bali reserves the right to refuse any booking.
- LIABILITY
- The agent will not be responsible under any circumstances to refund any unused portion of with respect accommodations, car rentals, including any substitutions. If any services accommodations are substituted
- The Agent will at all times and in good faith endeavor to substitute services accommodations of a comparable type.
- The Agent disclaims any and all liability for property loss or damage, as well as injury including death sustained by any person whilst residing at a private villa, or whilst engaged on any tour, whether the loss or injury occurs as a result of breach of contractual obligations of the agent, its servants, employees or agents
